Sawing Equipment After-Sales Service Guarantee
At Loginfly, after-sales support is not an additional service - it's part of our commitment to the lifetime performance of your equipment.
From machine installation to routine inspection, our service team ensures that every sawing system continues to operate at its best.
The following is a comprehensive list of after-sales services we provide to our customers:
- 12-month full machine warranty and 18-month core parts warranty (motor, reducer, hydraulic system).
- During the warranty period, if a component fails under normal use, we will send replacement parts within 48 hours after problem verification.
- For consumable parts such as saw blades or hydraulic seals, we provide discounted replacement programs and technical guidance to help extend service life.
- Each shipment includes a Service Card with QR code access to warranty registration and online case tracking.
We offer on-site installation or remote commissioning, depending on your region and order scale.
- On-site service includes:
Machine positioning, alignment, and accuracy calibration (±0.05 mm cutting precision)
Electrical connection and control panel testing
Two-hour operator training: blade replacement, cutting parameters, lubrication, safety and daily checks
Final handover checklist signed by customer and engineer
- Remote option:
We provide detailed installation videos, wiring diagrams, and live video support through WhatsApp or WeChat, ensuring correct setup before production starts.
- To minimize downtime, Loginfly maintains a 500 m² warehouse with over 2,000 SKUs of genuine spare parts.
- Commonly requested items such as motors, reducers, saw blades, sensors, and circuit boards are always in stock.
- Orders placed before 3 PM (Beijing time) ship the same day.
- DHL / FedEx / TNT global express delivery.
- Each part is labeled with a unique serial code for easy traceability.
- For large customers, we offer annual parts reservation service (pre-stocked according to machine models).
- For long-term partners, Loginfly provides optional "Preventive Maintenance Packages" including:
- Hydraulic pressure test & oil condition report
- Saw blade guide wear measurement
- Motor current test & vibration analysis
- Control cabinet wiring inspection
- After each inspection, customers receive a digital maintenance report with recommendations for the next service cycle.